Refund & Cancellation Policy

1. Free Trial

My Dance School offers a 14-day free trial for new dance school accounts. During the trial period:

• You have full access to all features of your selected plan
• No payment information is required to start the trial
• You will not be charged if you cancel before the trial ends
• Your data will be deleted 30 days after trial expiry if you do not subscribe

2. Monthly Subscriptions

For monthly subscription plans:

• Subscriptions are billed monthly in advance
• You may cancel at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You retain access until your paid period expires
• Refunds are not provided for partial months

3. Annual Subscriptions

For annual subscription plans:

• Subscriptions are billed annually in advance at a discounted rate
• You may cancel at any time, but cancellation takes effect at the end of your annual period
• No pro-rata refunds are provided for early cancellation of annual plans
• You retain access until your paid annual period expires

We recommend starting with a monthly plan if you are unsure about your long-term needs.

4. Refund Eligibility

Refunds may be considered in the following circumstances:

• Duplicate payments: If you were charged twice for the same period
• Technical issues: If the platform was inaccessible for an extended period (more than 72 continuous hours)
• Billing errors: If you were charged incorrectly due to our error
• Statutory rights: As required by consumer protection laws

Refund requests must be made within 14 days of the payment date for eligible circumstances.

5. How to Request a Refund

To request a refund:

1. Email billing@mydanceschool.co.uk with your account email and reason for the request
2. Include any relevant documentation (e.g., screenshots of errors)
3. We will review your request within 5 business days
4. If approved, refunds are processed to the original payment method within 10 business days

6. How to Cancel Your Subscription

You can cancel your subscription at any time:

1. Log in to your My Dance School account
2. Navigate to Settings → Subscription
3. Click "Cancel Subscription"
4. Confirm your cancellation

You will receive a confirmation email. Your access continues until the end of your paid period.

7. Data Retention After Cancellation

After your subscription ends:

• Your data is retained for 30 days in case you wish to resubscribe
• You may request a data export during this period
• After 30 days, your data is permanently deleted (except where retention is required by law)
• Financial records are retained for 7 years as required by tax law

8. Reactivation

If you resubscribe within 30 days of cancellation, your data will be restored. After 30 days, you will need to set up your account from scratch as data cannot be recovered.

9. Plan Changes

You may upgrade or downgrade your plan at any time:

• Upgrades: Take effect immediately, with pro-rata billing for the remainder of the period
• Downgrades: Take effect at the start of your next billing period

10. Contact Us

For questions about refunds, cancellations, or billing, contact us at:

Email: billing@mydanceschool.co.uk

For full terms governing your subscription, see our Terms of Service.